Policies

How to Order

We offer several ordering options. We have several dealers that carry our performance products and encourage you to shop these dealers. If there is no dealer in your area, you can call us toll free. We will be happy to answer any questions you may have and take your order.

Please include when ordering, the quantity and part numbers or descriptions and of course include your name, address, zip code and phone number. We accept Visa, Mastercard, Discover and American Express and if you choose to use a credit card please provide us with the card number and expiration date.

Many times from February through September our telephones are very busy, making it hard to phone in an order, if you are able you can send us a fax at 304-485-8038 or you can e-mail your order by addressing it to or use the secure online ordering.

Shipping

Most items can be shipped USPS, UPS or Fed Ex on Request. 

Orders must be received by Noon to go out the same day for USPS or 2:00 PM for Fed Ex or UPS. We will do our best to ship your order the same day you place it and in most cases will be able to do so. However, due to the many forces affecting the carriers, we cannot guarantee delivery time.

Those items that we are not able to ship USPS, Fed Ex or UPS can be shipped common carrier. All common carrier orders have to be paid for in advance of shipment. We have favorable rates arranged with several carriers and will be glad to pass the freight savings on to you.

 

We cannot guarantee delivery times.

Shipping Maps

FedEx Shipping

We are capable of shipping FedEx Overnight (Delivery by 3 p.m. the next business day to most areas, by 4:30 p.m. to rural areas and by 8 p.m. to residences.) 
and FedEx 2day (Delivery by 4:30 p.m. in 2 business days to most areas, by 8 p.m. to residences.) 
See FedEx.com for all the details.

 
FedEx Ground

FedEx Ground Map from 26104

This map illustrates service schedules in business days as of July 2015 for FedEx Ground Shipments.

 


 UPS

Ground Map From 26101

This map illustrates service schedules in business days as of November 2013 for UPS Ground Shipments.

 

Please Note

  • A business day does not include Saturdays, Sundays or holidays.
    Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
  • The transit schedules provided in this Map do not include additional days required for customs clearance or deliveries in rural or extended delivery areas.
 

Pricing

Please feel free to give us a call regarding any pricing posted on this website. We have done and will continue to do everything possible to sell you parts at the most competitive price while at the same time doing our best to provide you with the level of service you deserve and expect and will always strive to do so. BECAUSE OF THE MANY FORCES BEYOND OUR CONTROL,OUR PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Return Policy

Call for a return authorization number before shipping anything back.

Race Parts Disclaimer - Waiver of Any Warranty

All race parts are sold "AS IS" and with all faults. There is NO WARRANTY EITHER EXPRESSED OR IMPLIED. OCTANE RACE PARTS, INC., will not be liable for any loss, damage, or injury arising from the use of these products. RACING IS A DANGEROUS ACTIVITY. The user shall determine the suitability and safety of the product for its intended use and the user assumes all responsibility and risk in connection therewith.

 

Privacy and Security Policy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. 

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 256-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

 2016-01-20